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<channel>
	<title>Gentle Words</title>
	<atom:link href="http://paul.anguiano.net/blog/feed/" rel="self" type="application/rss+xml" />
	<link>http://paul.anguiano.net/blog</link>
	<description>for a turbulent world</description>
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			<item>
		<title>NanoWriMo Excerpt</title>
		<link>http://paul.anguiano.net/blog/2009/11/03/nanowrimo-excerpt/</link>
		<comments>http://paul.anguiano.net/blog/2009/11/03/nanowrimo-excerpt/#comments</comments>
		<pubDate>Wed, 04 Nov 2009 01:46:26 +0000</pubDate>
		<dc:creator>Paul</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[Writing]]></category>
		<category><![CDATA[nanowrimo]]></category>

		<guid isPermaLink="false">http://paul.anguiano.net/blog/?p=79</guid>
		<description><![CDATA[“I still think it is a bad idea to drop in like this without telling them first.”  Lady Arnet walked carefully alongside the electric cart, seeming out of place in this rough wood with her long dark blue dress edged in cream, her hair wrapped in an understated braid.  Having crossed three of [...]]]></description>
			<content:encoded><![CDATA[<p>“I still think it is a bad idea to drop in like this without telling them first.”  Lady Arnet walked carefully alongside the electric cart, seeming out of place in this rough wood with her long dark blue dress edged in cream, her hair wrapped in an understated braid.  Having crossed three of the four miles on the well-cleared path to the Guerrero place, she still looked to have only just stepped outside her front door.</p>
<p>“Well, it wouldn’t be much of a birthday surprise if I called him up, would it?”  James Arnet, Arnie to his friends, kicked a small branch out of the path of the cart, even though the over-sized tires would hardly have had a problem with it.  He was a wirey man, like a watch spring forever in motion and strung with potential energy.  The collar of his maroon polo was crumpled, creased down too short and folded back.  His jeans were a bit too short, too, revealing black socks above his white sneakers.  As it happened, they matched today.</p>
<p>“You could just as well have surprised him with your lab equipment if he knew you were coming.”  </p>
<p>“Come off, now!  You know better.   Sharp as a tack, that man is.  Sharp as a tack!  He’d know I was bringing something as soon as I opened my mouth to say I was coming, and before I was off the phone he’d know all about the spectroscope without me ever saying a word no wise about it.”   He was at the back of the cart now, leaning over to peer into the rear camera as if there were something to see in its dark lens.</p>
<p>“He might not even be there, you know.  He could be off on one of his collecting excursions or even in town for a change.”</p>
<p>“Bah!  He’ll be there or he won’t.  The missus is right sweet and she’ll take care of us and his surprise.”</p>
<p>“Or perhaps she’ll be gone with her husband.  Then you&#8211;”</p>
<p>“Then I’ll just have to set to it in the clean room myself!”  He had passed the cart up, walking some distance in front as if leading it.</p>
<p>“Arnie!  You will do nothing of the sort.  That is his work in there and you have no right to tamper with it!”</p>
<p>“Calm yourself, my dear.  I’m not going to touch any of his work.  With experiments such as his, I’d scarce know where to begin.  And what with the guardianship keeping watch&#8230;”  He stopped and frowned.  “I just want to get this put into place and set up properly.  Tuning and calibration could take days in a place like this and I’m not going to leave it in the dirt someplace anyhow.”</p>
<p>“Hmm.”</p>
<p>He sidestepped to let the cart pass between them.  “‘Tis true, true blue.  I helped him set up that chemistry set he uses for analysis, and the sequencer and even the satellite linkup, you know.”</p>
<p>“Which you never bother to use.”</p>
<p>“Oh, dear me.  I fear I lost this argument in the tenth round and have yet to catch up.”</p>
<p>Lady Arnet glared at him as she continued walking alongside the cart, one hand lightly resting on the front corner.  He looked straight ahead, with his favorite innocent, “who-me?” look.</p>
<p>Thus it was that they broke the treeline in the first silence of their hike.</p>
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		<title>Writing Sadness and Joy</title>
		<link>http://paul.anguiano.net/blog/2009/10/28/writing-sadness-and-joy/</link>
		<comments>http://paul.anguiano.net/blog/2009/10/28/writing-sadness-and-joy/#comments</comments>
		<pubDate>Wed, 28 Oct 2009 12:38:17 +0000</pubDate>
		<dc:creator>Paul</dc:creator>
				<category><![CDATA[Writing]]></category>
		<category><![CDATA[happiness]]></category>
		<category><![CDATA[joy]]></category>
		<category><![CDATA[life]]></category>
		<category><![CDATA[purpose]]></category>
		<category><![CDATA[sadness]]></category>
		<category><![CDATA[suffering]]></category>

		<guid isPermaLink="false">http://paul.anguiano.net/blog/?p=69</guid>
		<description><![CDATA[I remember discovering, maybe when I was 12 or so, that it was a lot easier to write sad stories that have a strong impact on the reader than happy stories that elicit a similarly strong reaction.  Now perhaps this was because testosterone was cracking my voice, reshaping my body into something I didn&#8217;t [...]]]></description>
			<content:encoded><![CDATA[<p>I remember discovering, maybe when I was 12 or so, that it was a lot easier to write sad stories that have a strong impact on the reader than happy stories that elicit a similarly strong reaction.  Now perhaps this was because testosterone was cracking my voice, reshaping my body into something I didn&#8217;t recognize, destroying my ability to relate to the opposite sex, and dragging my emotions through the melancholy muck of puberty.  Certainly an angsty adolescence has brought many such not-so-profound revelations to the suddenly sage minds of newly minted teenagers.</p>
<p>But really, what could be easier than introducing a likable character and presenting an endearing detail, a tender moment, making your reader vulnerable just long enough to mercilessly slam your character into the pavement and grind his face on it?  Who can resist the death of a child?  The ultimate rejection of a character we identified with?  The grand tragedy of human suffering, leading to meaningless death?</p>
<p>I&#8217;ve written my share of sadness in this world, and will probably pen a good deal more before I run out of stories and record keeping.  Eventually, though, even the most obstinate of us have to graduate out of teenager-hood into the great world of responsibility, and then we have to ask &#8220;Why?&#8221;.  No, not why the sadness in the world, though I&#8217;ll get to that in a moment.  I mean, why am I writing at all?*</p>
<p>Sure it&#8217;s fun to toy with people&#8217;s emotions and bend their understanding of reality to my own version of history and events.  But it really doesn&#8217;t take a mid-life crisis to get us thinking about purpose and intent.</p>
<p>Frankly, I want to have an impact on other people.  Life seems rather pointless if you don&#8217;t make any difference doesn&#8217;t it?  And if you&#8217;re making a difference, it seems that making a positive difference would be the way to go, right?</p>
<p>So, somehow, I&#8217;ve found that I&#8217;m not happy with my writing anymore unless I can forge good from my endless drivel.  Suddenly there is the real danger of ascending from the contented darkness of happily achieved sadness to the despairing heights of unfound joy and ineffectual motivation.</p>
<p>Until you realize that my teenage revelation is a lie.  Everywhere you see sadness, there you will find joy behind it.  We knock down our characters so that we can cheer when they get back up.  The fragility of life reminds of its inexpressible value, the incredible gift that none of us have done anything to deserve, but get to enjoy anyway, briefly or at great length.</p>
<p>Rejection brings meaning to acceptance; the chance of failure is the only thing that can possibly bring meaning to success.  Suffering is required in equal amounts to our joy.  Ultimately there is renewal, and life goes on, in all of its awesome grandeur.</p>
<p>So I take up my challenge to write the next chapter.  The happiness that can grow out of sadness and hardship.  The triumph that follows defeat.  The renewal which inexorably follows collapse.</p>
<p>Even that hopeless teenager I mentioned before managed to find some wonderful friends, marry the woman of his dreams, and raise four beautiful children.  Sure,  he&#8217;s still funny looking and his voice leaves something to be desired.  With miracles and joy, I can truly say that he is happy.</p>
<p>If I can do it, anyone can.  And they do, every day, in their own spectacular, quiet ways.  That&#8217;s who I want to write about.</p>
<p>___<br />
* Okay, I have to admit that I know why I&#8217;m writing.  I write because I can&#8217;t stop the words from flowing out onto the page, the computer, the napkin I meant to use for lunch.  I can no more refuse to write than I can take a vow of silence and never speak again.  Some people can&#8217;t seem to speak without moving their hands about.  Mine, like many others&#8217;, just seem to prefer a pencil or keyboard.</p>
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		<title>Pumpkin Cookies</title>
		<link>http://paul.anguiano.net/blog/2009/10/19/pumpkin-cookies/</link>
		<comments>http://paul.anguiano.net/blog/2009/10/19/pumpkin-cookies/#comments</comments>
		<pubDate>Tue, 20 Oct 2009 03:38:21 +0000</pubDate>
		<dc:creator>Paul</dc:creator>
				<category><![CDATA[Recipes]]></category>
		<category><![CDATA[autumn]]></category>
		<category><![CDATA[baking]]></category>
		<category><![CDATA[cookies]]></category>
		<category><![CDATA[cooking]]></category>
		<category><![CDATA[fall]]></category>
		<category><![CDATA[holiday]]></category>
		<category><![CDATA[pumpkin]]></category>
		<category><![CDATA[recipe]]></category>

		<guid isPermaLink="false">http://paul.anguiano.net/blog/?p=62</guid>
		<description><![CDATA[Especially in October, I start getting requests for pumpkin cookies.  Sometimes I bake the pumpkins and puree the pulp for cookies, pumpkin bread, and pie.  Other times I just use the canned stuff.  I don&#8217;t think anyone can tell the difference in the cookies, really.  For a change, I used white [...]]]></description>
			<content:encoded><![CDATA[<p>Especially in October, I start getting requests for pumpkin cookies.  Sometimes I bake the pumpkins and puree the pulp for cookies, pumpkin bread, and pie.  Other times I just use the canned stuff.  I don&#8217;t think anyone can tell the difference in the cookies, really.  For a change, I used white pumpkins for my cookies yesterday.</p>
<p>I have no idea what the origin of this recipe was, but I have tweaked and changed it over the years to meet my tastes and preferences.</p>
<blockquote>
<table border="0" cellpadding="5">
<tbody>
<tr>
<td colspan="2"><span style="text-decoration: underline;"><strong>Paul&#8217;s Pumpkin Cookies</strong></span></td>
</tr>
<tr>
<td width="30%">1/2 C butter<br />
1 1/2 C sugar<br />
2 T molasses<br />
1 egg<br />
1 t vanilla<br />
1 C pumpkin<br />
1/2 t salt<br />
1 t baking powder<br />
1 t baking soda<br />
1 t nutmeg<br />
1 t cinnamon<br />
2 1/2 C flour<br />
2 C chocolate chips</td>
<td valign="top">Cream the butter and sugar, stir in the molasses and vanilla, and then beat in the eggs.  Sift together the dry ingredients (everything else except the chocolate chips).  Alternately add half the pumpkin, mix in, add half the dry ingredients, fold in, add the rest of the pumpkin, mix, add the rest of the ingredients.  Fold in the chocolate chips.</p>
<p>Drop by heaping tablespoons onto a cookie sheet and bake at 350 for 12 minutes, or until the cookies just become firm and begin to brown.  Cookies may not spread or flatten much during cooking.</td>
</tr>
</tbody>
</table>
</blockquote>
<p>Note that these have about 1/2 the fat of regular chocolate chip cookies.  All of the sugar, though.</p>
<p>Enjoy.</p>
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		<title>Organizing the Pieces</title>
		<link>http://paul.anguiano.net/blog/2009/09/15/organizing_the_pieces/</link>
		<comments>http://paul.anguiano.net/blog/2009/09/15/organizing_the_pieces/#comments</comments>
		<pubDate>Tue, 15 Sep 2009 12:53:06 +0000</pubDate>
		<dc:creator>Paul</dc:creator>
				<category><![CDATA[Computers]]></category>
		<category><![CDATA[Writing]]></category>
		<category><![CDATA[organization]]></category>
		<category><![CDATA[storage]]></category>

		<guid isPermaLink="false">http://paul.anguiano.net/blog/?p=43</guid>
		<description><![CDATA[I find myself writing bits of stories, poems, or even song lyrics in odd places.  Sometimes an idea shows up and demands that it be written down while I&#8217;m eating, or in a meeting, or waiting for the bus, or on a telephone conference.  Consequently, scraps show up on my desk as precious [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignright size-full wp-image-44" style="margin: 10px 0px 10px 10px;" title="writingscrap" src="http://paul.anguiano.net/blog/wp-content/uploads/2009/09/writingscrap.jpg" alt="writingscrap" width="305" height="240" />I find myself writing bits of stories, poems, or even song lyrics in odd places.  Sometimes an idea shows up and demands that it be written down while I&#8217;m eating, or in a meeting, or waiting for the bus, or on a telephone conference.  Consequently, scraps show up on my desk as precious bits of napkin, envelopes, or powerpoint cue pages.  They are found amid meeting notes on my computer, saved as email messages to myself, and scattered across a dozen types of word processor files on every computer I&#8217;ve ever used.</p>
<p>From time to time I attempt to track them all down.  When, in the course of <a title="Getting Things Done Blog" href="http://www.gtdtimes.com/" target="_blank">getting things done</a>, I fill up a steno notepad, I flip through it page by page, typing up anything that seems like it might be potentially useful. Deconstructing the heap on my desk always results in a motley pile of mismatched paper products, from which I seem to be less successful in gleaning&#8211;perhaps because I mistakenly assign them more permanence than the notebooks that I&#8217;m about to entomb in neat paper boxes, somewhere in the garage.</p>
<p>Mining the creative pieces out of old computer system backups, however, seems to be the least dependable of my <a title="Content and its discontents" href="http://www.publicradio.org/columns/prairiehome/posthost/2009/09/08/content_and_its_discontents.php" target="_blank">content</a> collation routines.  Everything I&#8217;ve written in the last ten years is saved&#8230;somewhere.  I think.  If I could just find a SCSI-1 interface with a Centronix port to hook up my old SPARC drive.</p>
<p>Even when I know where information is stored it doesn&#8217;t necessarily do me much good.  I just purchased a 2TB drive for the purpose of <strong>short-term</strong> backup in my house.  That&#8217;s 2,000,000,000,000 characters of storage.  At this point the total data storage in my house is approaching the storage requirements of the Library of Congress (itself a <a href="http://en.wikipedia.org/wiki/List_of_unusual_units_of_measurement#Encyclopedias.2C_Bibles.2C_and_the_Library_of_Congress:_Data_storage_capacities" target="_blank">unit of storage capacity</a>).  I spend far too much time down in the stacks of my own personal research library.</p>
<p>So, for anyone who writes on a regular basis, how do you keep track of it all?</p>
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		<title>Thinking About It</title>
		<link>http://paul.anguiano.net/blog/2009/08/03/thinking-about-it/</link>
		<comments>http://paul.anguiano.net/blog/2009/08/03/thinking-about-it/#comments</comments>
		<pubDate>Mon, 03 Aug 2009 11:44:29 +0000</pubDate>
		<dc:creator>Paul</dc:creator>
				<category><![CDATA[Writing]]></category>
		<category><![CDATA[pondering]]></category>
		<category><![CDATA[process]]></category>
		<category><![CDATA[synthesis]]></category>
		<category><![CDATA[thought]]></category>
		<category><![CDATA[time]]></category>

		<guid isPermaLink="false">http://paul.anguiano.net/blog/?p=39</guid>
		<description><![CDATA[I need a lot of off the clock thought to write anything more than a page or two.  Somewhere in the dark, scary recesses of my subconscious, oversize concepts are digested and reassembled, like leaf cutter ants feeding their subterranean fungal colonies.  Dim shapes appear in the ultra-flexible fabric of thought as ideas are juxtaposed [...]]]></description>
			<content:encoded><![CDATA[<p>I need a lot of off the clock thought to write anything more than a page or two.  Somewhere in the dark, scary recesses of my subconscious, oversize concepts are digested and reassembled, like leaf cutter ants feeding their subterranean fungal colonies.  Dim shapes appear in the ultra-flexible fabric of thought as ideas are juxtaposed and connections are tried and discarded or selected.</p>
<p>Sometimes it is like building a nest.  The pieces come from many places and are of various materials, woven into the written structure so each one depends on the next.  The developing form is built from experience and observation, but the shape is an independent creation; anecdote feeds analogies, and these service explanation and elucidation, but the integrated whole, while sustained by its members, resembles none of them.</p>
<p>Whether the piece I am working on is a research paper, essay, or creative fiction, I seem to require at least as much time on this particular step as on the actual writing itself.  No amount of later organization or revision can make up for lost time in pondering what I am writing, because the substance itself is weaker.</p>
<p>With all of the demands on my time, it is often the demands on my consideration which wreak the most havoc on my tortured writing.  While I can set aside a place and time to write&#8211;perhaps even escape the chaos of home and the clammer of work to set words on paper, if I have not expended the time and effort in thought then the product is shallow and leads no where that I care to go.</p>
<p>Chaos and clammer, though, are excellent materials for nest building.  With a bit more space and time for digestion, it could yet produce something interesting.  In the way of “hey, check that out,&#8221; rather than “ugh, what did I step in,” I hope.</p>
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		<title>It&#8217;s My Fault</title>
		<link>http://paul.anguiano.net/blog/2009/07/29/its-my-fault/</link>
		<comments>http://paul.anguiano.net/blog/2009/07/29/its-my-fault/#comments</comments>
		<pubDate>Thu, 30 Jul 2009 04:05:50 +0000</pubDate>
		<dc:creator>Paul</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[advice]]></category>
		<category><![CDATA[complaints]]></category>
		<category><![CDATA[democracy]]></category>
		<category><![CDATA[economy]]></category>
		<category><![CDATA[government]]></category>
		<category><![CDATA[patriotism]]></category>
		<category><![CDATA[responsibility]]></category>
		<category><![CDATA[US]]></category>
		<category><![CDATA[USA]]></category>

		<guid isPermaLink="false">http://paul.anguiano.net/blog/?p=36</guid>
		<description><![CDATA[[Note: this was written to a United States audience on 4 October 2008, in the midst of the US election furor, and before we had a good grasp on where the economy was going.  I believe it is more broadly applicable, however, so am posting this previously unpublished piece here.]
Who&#8217;s to blame for the circumstance [...]]]></description>
			<content:encoded><![CDATA[<p><em>[Note: this was written to a United States audience on 4 October 2008, in the midst of the US election furor, and before we had a good grasp on where the economy was going.  I believe it is more broadly applicable, however, so am posting this previously unpublished piece here.]</em></p>
<p>Who&#8217;s to blame for the circumstance we find our country in?</p>
<p>I am.</p>
<p>And you are.</p>
<p>And, in fact, everyone in this country who has failed to do what they might to make it better.</p>
<p>Everyone who has purchased something they can&#8217;t afford has contributed to the overwhelming debt load.  Everyone who has bought a house that was beyond their means is responsible for the mortgage crisis.  Everyone who has failed to make their voice heard is responsible for the choices of their elected representative officials.</p>
<p>Everyone who has not provided help to the needy is responsible for the failure of the welfare system.  Everyone who has not reached out to the homeless shelters is responsible for the homeless.  Everyone who has not lended strength to those who find themselves in weakness is responsible for the weaknesses in our country.</p>
<p>We are responsible, you and I, for what happens in this country.  It is convenient to point to a handful of men and women sitting in legislative chamber and say that they are at fault for our laws.  But if we haven&#8217;t lobbied for good ones, voted for representatives whose views we support, rather than just who seem likely to get the elective support of our favorite party, told them what we expected of them, praised their good choices and protested the bad ones, it is we who have chosen poorly.</p>
<p>It is convenient to point at the president and say, &#8220;HE did it!&#8221;.  But he is a single man in a democracy, founded on the principle that no King George can ever do anything to us that we don&#8217;t have a voice in.  United we are strong&#8211;stronger than anything the world has ever known.  Divided against ourselves, our neighbors, and yes, even our leaders, we are weak.  We have the power to make our nation weaker than any the world has ever known, simply because the Constitution has given us that power.</p>
<p>If we choose to work against each other we will lack even the strength that a tyrant or an oligarchy wields to act in a single direction.  We have the power to be great, but we chose at the founding of this country to grant ourselves the power of our own undoing.  If we look for our own arrogant ideas of how we would like things to be, discarding the lessons of the past, the legacy of our forefathers, the wisdom of our peers, we will truly deserve the poverty and desolation we will find ourselves in.</p>
<p>We can build this nation, together.  We can support each other.  We can be responsible for our own decisions, rather than expecting to force others to take care of us.  We can act rather than expecting others to act on our own behalf.  We can build up rather than tear down.  We can praise what is good, provide strong alternatives to what is bad, and pitch in to do our part, rather than complaining about others&#8217; efforts, whining about what we cannot change, and seeking to direct the labors of others.</p>
<p>We must be responsible for our own share of the debt.  If our households are not built on solid fiscal responsibility, how can we expect the government to be?  If we do not lift our neighbors and give to those in need, how can we expect the government to catch those that fall?  If we do not expend our time and effort in the service of our fellow man, how can we ask the government to roll out new services and keep the ones which are already in place?</p>
<p>Before you criticize that teacher, be sure that you are the teaching example that you ought to be.</p>
<p>Before you criticize anyone, be sure of your own place.  If your affairs are in order, you will have no need to whine or complain, because your character will be self-evident and your actions in the home, community, and nation, will speak for themselves.  The little things have the greatest effect, and you don&#8217;t know how far your simple actions will reach.</p>
<p>Once you are where you should be, if you truly know how something can be made better, do something about it.  Don&#8217;t complain about the schools, volunteer to help in the schools.  Don&#8217;t complain about the political system, get involved.  Don&#8217;t complain about the companies, found your own company or help build the one you work for into an example of how it ought to be.  If your ability to do these things is not adequate to the task, then your judgment is suspect as well.  Work to gain the insight, experience, and understanding of what needs to be done, and then get to work changing it.</p>
<p>It matters not how well you succeed in each of these.  The effort is worth the doing.  The example will inspire in places you may never witness.  But the combined effect of even a few individuals dedicated to these concepts will be greater than the sum alone.</p>
<p>So don&#8217;t tell me about the president.  Don&#8217;t tell me about the lawyers or the CEOs.  Don&#8217;t tell me about the school system, the disillusionment with the American Dream.  Tell me what you are doing about it.  Tell me what people are doing right and how we can help them to keep doing it.</p>
<p>And then don&#8217;t tell me, just do it.</p>
<p>230 years ago this was a land torn by war, conflicting loyalties, uncertainty, and death.  A great nation was forged from those trials, and a great people emerged.  But it didn&#8217;t happen with the signing of the declaration.  It didn&#8217;t happen with the surrender of Cornwallis.  It didn&#8217;t happen, even with the production of the Consititution and its attendant Bill of Rights.  It happened as a people came together in unity and strength.  And it didn&#8217;t happen all at once, or in one place.  It happened bit by bit, state by state, town by town, household by household, individual by individual.</p>
<p>I don&#8217;t want to hear that things are going to pieces and there&#8217;s nothing you or I can do about it.</p>
<p>I don&#8217;t believe it.</p>
<p>This is the time to choose.  Which side are you on?  Are you on the side of building up, or tearing down?  Will we see the rebirth of the greatest nation that has ever stood, or the calamitous collapse of pride which will replace the Roman Empire as a standard for civilization lost?</p>
<p>It&#8217;s up to you.</p>
<p>And me.</p>
<p>It&#8217;s my choice.</p>
<p>I am responsible.</p>
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		<title>User Friendly</title>
		<link>http://paul.anguiano.net/blog/2009/07/27/user-friendly/</link>
		<comments>http://paul.anguiano.net/blog/2009/07/27/user-friendly/#comments</comments>
		<pubDate>Mon, 27 Jul 2009 08:02:38 +0000</pubDate>
		<dc:creator>Paul</dc:creator>
				<category><![CDATA[Computers]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[accessibility]]></category>
		<category><![CDATA[design]]></category>
		<category><![CDATA[ui]]></category>
		<category><![CDATA[usability]]></category>

		<guid isPermaLink="false">http://paul.anguiano.net/blog/?p=9</guid>
		<description><![CDATA[When a computer system, hardware or software, is easy to use and doesn&#8217;t cause us too much trouble, we say that it is user friendly.  The very existence of this term troubles me greatly.
Somehow we&#8217;ve decided that technology is hard, computers are difficult, and powerful software is tricky to use.  This has progressed to the [...]]]></description>
			<content:encoded><![CDATA[<p>When a computer system, hardware or software, is easy to use and doesn&#8217;t cause us too much trouble, we say that it is user friendly.  The very existence of this term troubles me greatly.</p>
<p>Somehow we&#8217;ve decided that technology is hard, computers are difficult, and powerful software is tricky to use.  This has progressed to the point that we need to point out the exceptions and call them user friendly.  Anything less is the expected norm; there is no single term for it.  I&#8217;ve heard colleagues refer to things as user unfriendly, annoying, temperamental, hinky, touchy, picky, particular, and unreliable.  Is it just me, or do these all sound like things we would call a problematic coworker, rather than an inanimate object?</p>
<p>I would go further, and call these systems User Hostile.  Software that makes you click repeatedly and unnecessarily is actively wasting your time and effort.  It is hostile.  Systems that don&#8217;t report issues or errors until the user has gotten much further down the path of configuring or using them waste the user&#8217;s time and energy, but also confuse them and leave them exasperated.  Error messages that don&#8217;t explain the error, configuration settings that don&#8217;t tell you what your options are, VCRs with poorly labeled buttons&#8211;these thing stop the user dead in their tracks, putting up a roadblock to all further progress.  They are hostile.</p>
<p>The irony in all of this is that technology is expressly developed to make our lives better.  Much of it is manufactured and designed for the purpose of saving us time and energy, simplifying lengthy tasks and making them easier or more accessible.</p>
<p>I have some theories about where this problem comes from.  I believe most of the root causes come back to money.  Perhaps I will take them up in later posts.  For now, here&#8217;s a brief list:</p>
<ul>
<li>Making a stronger user interface is harder than it seems, and the design, testing, and implementation costs seem unreasonable.</li>
<li>Time to market is very important, and the extra time implementing better interfaces can make your product obsolete when other manufacturers make their products available first.</li>
<li>Users are content with good enough, and our bargain culture deems good interfaces an unnecessary luxury.</li>
<li>There is a lack of knowledge about how to produce good interfaces in product design, and the skills, experience, and exposure to good interfaces are inadequate in those responsible.</li>
<li>Computers, like cars, are complicated systems that can have serious consequences when misused.  Shouldn&#8217;t we expect at least the same level of devoted time and training to use them as we do our cars?</li>
</ul>
<p>There are counter arguments for all of these, and possible solutions even where they are accepted as problems.  I&#8217;d love to hear what your responses are to these, or what theories you might have about them.</p>
<p>The market decides these things, as it does in so many areas, but there is still some room for change.  Apple created a whole new market when it created the iPod, almost entirely on the basis of its interface, long before it became a social symbol.  Google was turning heads with its easy, straightforward search box before anyone knew the power of it&#8217;s pagerank search algorithm.  On the other hand, there are large corporations who have the market for operating systems, DVRs, various online services, computer office suites, etc., comfortably enough in hand that they can afford to spend a bit extra on better interfaces, which may give them the edge they need to keep competition from closing in.</p>
<p>Why do you think technology is so hard to use?  What can we do about it?</p>
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		<title>Gentle Words</title>
		<link>http://paul.anguiano.net/blog/2009/07/25/gentle-words/</link>
		<comments>http://paul.anguiano.net/blog/2009/07/25/gentle-words/#comments</comments>
		<pubDate>Sun, 26 Jul 2009 00:01:51 +0000</pubDate>
		<dc:creator>Paul</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[Writing]]></category>
		<category><![CDATA[gentle]]></category>
		<category><![CDATA[happiness]]></category>
		<category><![CDATA[internet]]></category>
		<category><![CDATA[joy]]></category>
		<category><![CDATA[life]]></category>
		<category><![CDATA[peace]]></category>
		<category><![CDATA[purpose]]></category>

		<guid isPermaLink="false">http://paul.anguiano.net/blog/?p=3</guid>
		<description><![CDATA[ Peace.
Joy.
These are what life is all about.  We struggle with hundreds of important issues each day.  We win some, lose a few more, call it a draw and work on it tomorrow.  But really, peace and joy are what we&#8217;re after&#8211;they are the yardstick by which we measure our satisfaction with the world and [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignright size-full wp-image-24" title="adeniumbuds" src="http://paul.anguiano.net/blog/wp-content/uploads/2009/07/adeniumbuds.png" alt="adeniumbuds" width="150" height="150" /> Peace.</p>
<p>Joy.</p>
<p>These are what life is all about.  We struggle with hundreds of important issues each day.  We win some, lose a few more, call it a draw and work on it tomorrow.  But really, peace and joy are what we&#8217;re after&#8211;they are the yardstick by which we measure our satisfaction with the world and ourselves.</p>
<p>Our success, building on this, depends on the degree to which we bring peace and joy to ourselves&#8230;and others.  As human beings we have a capacity for altruism which informs our own sense of self.  In helping or harming we help or harm ourselves.  Ultimately, as social beings, we rise and fall together, mutually building up or tearing ourselves down.</p>
<p>Our peace and joy must be built; we cannot rise while tearing down.</p>
<p>Physicians have an oath: to do no harm.  Unfortunately this is too broad for us, because in this world there are many who have mistaken what will bring them peace and joy, and they seek satisfaction from tearing down.  From these we require defense, and defense can bring harm to an attacker.  Sometimes patterns of anger and hate are so strong that much force must be exerted to remove them.  There is no glory in this, and no joy will come of it until we are once again able to lift each other.  Forever our joy is tempered by sorrow for those who reject it.</p>
<p>The world is wide, the variety endless.  The internet is overwhelmed by words, such that my few contributions seem almost meaningless in the vast torrent.  Perhaps, though, you, gentle reader, will find something to help you in your own building, for who knows the potential of a few gentle words?</p>
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